Contact & Customer Support
Whether you need pre-sales product advice, technical assistance with your setup, or help with an existing order—our support team in Germany is here to help.
Buying Advice & B2B
Not sure which media player, streaming box, or fanless Mini PC best fits your setup? Briefly tell us what you plan to connect.
- Guidance for home cinema, NAS & office
- Commercial inquiries: B2B Area →
Technical Support
Need assistance with your setup or have a question regarding video, audio, or network settings? Our technicians are happy to help.
- Please state your exact Orbsmart model
- Mention connected TV / AV receiver
Orders & Returns
Do you have a question regarding an order, a return, or suspect a technical defect with your device?
- Please include order or invoice number
- State store of purchase (e.g., Shop / Amazon)
Send a message
Response within 24h on business days
Direct support from Germany